Shipping policy

We will arrange delivery to most registered domestic and business addresses within Australia, and will not deliver to international locations.

We require a street address for delivery. Some remote locations cannot be serviced, however Pup Hub Cafe (ABN 66 989 018 189) chosen carrier may deliver to a location where you can collect your products.

The locations we can deliver to may change from time-to-time. Please call Pup Hub Cafe (ABN 66 989 018 189) for exact costing and availability to your location.

How and when we deliver

All deliveries are made 8.30am to 5.00pm Monday to Friday by a carrier chosen by Pup Hub Cafe (ABN 66 989 018 189). For orders placed before 4.00pm on a weekday, please allow from the confirmation of dispatch:

  • 3-7 working days for delivery to a capital city in any State;
  •  7-14 working days for delivery to most large regional towns; and
  •  7-14 working days for delivery to other remote locations.

 

During peak periods (Easter, Xmas or Event), the delivery may take up to 14 working days.

Please note that these delivery times are estimates only, and actual delivery times may vary.
Items may be delivered to you individually and/or separately by different couriers and transport agencies.
We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control (for example COVID-19 disruptions). 

Cost of delivery

Delivery charges are calculated on a per order basis and according to the weight and size of your order, and your delivery address.

If you would like an estimate of your cost of delivery, put the item into your shopping cart to see your estimated delivery charge.

For exact Cost of delivery please call Pup Hub Cafe (ABN 66 989 018 189)

Acceptance of delivery

Deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by Pup Hub Cafe (ABN 66 989 018 189) to be authorised to receive the products.


Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier. 

Delivery Problems

If your delivery has not arrived, please contact Pup Hub Cafe (ABN 66 989 018 189) jo@puphubcafe.com.au. 

If you wish to return a product delivered damaged or otherwise, please contact Pup Hub Cafe (ABN 66 989 018 189) jo@puphubcafe.com.au.